Assurance of expansion of Customer Base with Dynamics CRM

Microsoft Dynamics CRM us a customer-oriented Customer Relationship Management software solution developed to serve as a strong foundation for managing the business lifecycles and customer relationships in an effective manner right from the opening lead through to after sale operation.. If you are able to administer this solution the right way, it makes sure that the current customers of the business are retained and the network of customers expands by means of facilitating world-class customer service.

It is divided into three modules, each of them sharing the same database, throughout the time offering users disparate job roles with distinct functionality. You can manage this solution with the assistance BizTalk consultant.

The CRM Sales module presents to the users a number of tools that helps them in managing every phase of sales process successfully. It helps in improving time management, managing sales pipelines, managing accounts and contacts and converting leads to opportunities. The marketing Automation module is directed towards assisting every aspect associated with mass communications and campaign management. It promotes work flow, creates and transmits communications, manages and keeps a track of expenses and generates targeted lists. The last is the Customer Service Module that plays the role of a centralized storehouse for all the enquiries and information of the customers. It allows the customer care representatives to offer a more reliable service, thus backing customer retention. It lets the users see the facts concerning a specific issue, make use of the information stored within the knowledge base in order to respond to frequently asked questions, creates and logs cases and hands over them to the teams. The dynamics CRM development solution is available as an on-demand service as well as an on-premise service.