Customer Relationship Management (CRM) refers to the method
of managing the customers, holding on to the existing customers and turning the
potential customers into real customers by offering them the service; all that
they need to manage their business. Microsoft CRM is one of the members of the CRM
family.
At times, there is necessity for checking the requirement
level of particular attribute in runtime. This is possible by making use of the
metadata web service. At some other time, it calls for modifying the CRM field
label at runtime. This can be done in a simple manner by using the JS code. You
may also be, sometimes, required to change the caption of the Section. Because section
is a Table, thus, at first, you need to obtain its GUID through Developers tool
and later on, depending on the GUID, the inner Text property can be changed.
Now that the CRM environment is created, it is time to set
off with the development. For the reason that this application is an extremely extendable
application, depending on your business requirements, you can extend it
accordingly. This can be done through Server side code and Client Side or using
API.
In general, three types of web services are provided by Dynamics CRM. First is the CRM
Service that makes interaction with the CRM Data possible. Second web service
provided by this application is the CRM Discovery Service that is used to receive
organizational information. FI you need to alter the structure of data then the
web service, named, Metadata Service, is available for the same purpose. These
services can be used in varied fields according to the specific requirements by
taking up the Microsoft dynamics CRM support in this area.
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